Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - SAP Cloud for Service or OTRS?
OTRS is more expensive to implement (TCO) than SAP Cloud for Service, and OTRS is rated with the same score (84/100) as SAP Cloud for Service (84/100). OTRS offers users more features (3) than SAP Cloud for Service (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. otrs.org
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Who is more expensive? SAP Cloud for Service or OTRS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and OTRS.
SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OTRS is more expensive than SAP Cloud for Service.
Which software includes more/better features?
We've compared SAP Cloud for Service Vs. OTRS based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and OTRS's target customer size include: Small businesses and start ups.