Compare SAP Cloud for Service and SolarWinds Service Desk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SAP Cloud for Service or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than SAP Cloud for Service, and SAP Cloud for Service is rated higher (84/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than SAP Cloud for Service (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Samanage

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? SAP Cloud for Service or Samanage Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and Samanage Asset Management.

SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Samanage Asset Management is more expensive than SAP Cloud for Service.

Which software includes more/better features?

We've compared SAP Cloud for Service Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.