Compare SAP Cloud for Service and Vivantio Pro - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

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Bottom Line: Which is Better - SAP Cloud for Service or Vivantio Pro?

Vivantio Pro is more expensive to implement (TCO) than SAP Cloud for Service, and SAP Cloud for Service is rated higher (84/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Vivantio

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? SAP Cloud for Service or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and Vivantio Pro.

SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Vivantio Pro is more expensive than SAP Cloud for Service.

Which software includes more/better features?

We've compared SAP Cloud for Service Vs. Vivantio Pro based on some of the most important and required Help Desk features.

SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and Vivantio Pro's target customer size include: Small, medium and large size businesses.



SAP Cloud for Service

ITQlick rating
(2.8/5)

starts at $21 per user/month

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...

Categories: Casino CRM, Healthcare CRM, Help Desk, Social Media.

Vivantio Pro

ITQlick rating
(4.3/5)

starts at $42 per user/month

Vivantio Pro is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Vivantio Pro received a rating of 4.3 from ITQlick team. The software cost is consider...

Categories: .

Compare specifications

Compare features

SAP Cloud for Service: 0 Features

We are working to collect the list of features

Vivantio Pro: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP Clou...
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$21 per user/month
Functionality
4
Compare
Vivantio...
ITQlick rating
4.3/5
Score
75/100
Pricing
4/10
License pricing
$42 per user/month
Functionality
3
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.