Shlomi Lavi / Sep 28, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Zendesk is more expensive to implement (TCO) than SAP Cloud for Service, and Zendesk is rated higher (92/100) than SAP Cloud for Service (84/100). Zendesk offers users more features (23) than SAP Cloud for Service (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Cloud for Service and Zendesk.
SAP Cloud for Service price starts at $21 per user/month , On a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SAP Cloud for Service cost is around the same cost of Zendesk.
We've compared SAP Cloud for Service Vs. Zendesk based on some of the most important and required Help Desk features.
SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
starts at $21 per user/month
SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...
Compare Pricing| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> SAP Cloud for Service review |
| Company: | SAP |
| Pricing: | starts at $21 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | SAP Cloud for Service review, SAP Cloud for Service pricing, SAP Cloud for Service alternatives |
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Zendesk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.