SAP Cloud for Service Vs Zoho Desk (May 2021)

Shlomi LaviShlomi Lavi / May 01, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

Bottom Line: Which is Better - SAP Cloud for Service or Zoho Desk?

Zoho Desk is more expensive to implement (TCO) than SAP Cloud for Service, Zoho Desk is rated higher (92/100) than SAP Cloud for Service (84/100).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How SAP compares with Zoho Corporation ?

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who's more expensive? SAP Cloud for Service or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for SAP Cloud for Service and Zoho Desk.

SAP Cloud for Service price starts at $5 per month , on a scale between 1 to 10 SAP Cloud for Service is rated 2, which is much lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per user/month , when comparing Zoho Desk to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:Zoho Desk is more expensive than SAP Cloud for Service.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SAP Cloud for Service Vs. Zoho Desk based on some of the most important and required Help Desk features. SAP Cloud for Service: We are still working to collect the list of features for SAP Cloud for Service. Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

The typical clients using SAP Cloud for Service are small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM. and Zoho Desk's target customer size include: Small, medium and large size businesses.

SAP Cloud for Service

ITQlick rating
(2.8/5)

starts at $5 per month

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, ...

Categories: Casino CRM, Healthcare CRM, Help Desk, Social Media.

Zoho Desk

ITQlick rating
(4.5/5)

starts at $14 per user/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

Categories: .

Compare specifications

Compare features

SAP Cloud for Service: 0 Features

We are working to collect the list of features

Zoho Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$5 per month
Functionality
4
Review
Compare
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.