Compare SAP Digital CRM and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - SAP Digital CRM or Zoho CRM?

Zoho CRM is more expensive to implement (TCO) than SAP Digital CRM, and Zoho CRM is rated higher (98/100) than SAP Digital CRM (82/100). Zoho CRM offers users more features (16) than SAP Digital CRM (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Zoho

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? SAP Digital CRM or Zoho CRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Digital CRM and Zoho CRM.

SAP Digital CRM price starts at $23 per user/month , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SAP Digital CRM cost is around the same cost of Zoho CRM.

Which software includes more/better features?

We've compared SAP Digital CRM Vs. Zoho CRM based on some of the most important and required Help Desk features.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

SAP Digital CRM's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.