Compare SAP HYBRIS and Freshdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - SAP HYBRIS or Freshdesk?

SAP HYBRIS is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than SAP HYBRIS (85/100). Freshdesk offers users more features (10) than SAP HYBRIS (2). There is a clear winner in this case and it is Freshdesk!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. FRESHDESK INC.

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? SAP HYBRIS or Freshdesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and Freshdesk.

SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than Freshdesk.

Which software includes more/better features?

We've compared SAP HYBRIS Vs. Freshdesk based on some of the most important and required CRM features.

SAP HYBRIS: Budgeting & CPM, Content Management.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.