Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - SAP HYBRIS or Helpshift?
Helpshift is more expensive to implement (TCO) than SAP HYBRIS, and SAP HYBRIS is rated higher (85/100) than Helpshift (77/100). SAP HYBRIS offers users more features (2) than Helpshift (0). There is a clear winner in this case and it is SAP HYBRIS!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Helpshift
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Helpshift: The companies that are making a fortune in the new mobile economy have sewed an exceptional customer experience into the very fabric of their company. Support doesn't just add value — an exceptional customer experience is the value.
But the current support solutions were never intended to support the mobile experience - you can't pour motor oil ...
Who is more expensive? SAP HYBRIS or Helpshift?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and Helpshift.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. Helpshift price starts at $150 per month , When comparing Helpshift to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: SAP HYBRIS cost is around the same cost of Helpshift.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. Helpshift based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
Helpshift: We are still working to collect the list of features for Helpshift.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. and Helpshift's target customer size include: Small, medium and large size businesses.