Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - SAP HYBRIS or HelpStar ITIL Help Desk?
SAP HYBRIS is more expensive to implement (TCO) than HelpStar ITIL Help Desk, and SAP HYBRIS is rated higher (85/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than SAP HYBRIS (2).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Help Desk Technology
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? SAP HYBRIS or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and HelpStar ITIL Help Desk Software.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line: SAP HYBRIS is more expensive than HelpStar ITIL Help Desk Software.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. HelpStar ITIL Help Desk based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.