Compare SAP HYBRIS and LANDesk Service Desk - May 2022

Shlomi LaviShlomi Lavi / May 14, 2022

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Bottom Line: Which is Better - SAP HYBRIS or LANDesk Service Desk?

SAP HYBRIS is more expensive to implement (TCO) than LANDesk Service Desk, and SAP HYBRIS is rated higher (85/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than SAP HYBRIS (2).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Landesk

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Who is more expensive? SAP HYBRIS or LANDesk Service Desk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and LANDesk Service Desk.

SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than LANDesk Service Desk.

Which software includes more/better features?

We've compared SAP HYBRIS Vs. LANDesk Service Desk based on some of the most important and required CRM features.

SAP HYBRIS: Budgeting & CPM, Content Management.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.

Target customer size

SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.



SAP HYBRIS

ITQlick rating
(4.5/5)

starts at $54,000 per license

SAP Hybris is an e-Commerce program that is enterprise-level offering users with B2C and B2B store functionality. There are more than 2,500 stores utilizing this platform leading to more than 500,000 orders eve...

Categories: Budgeting & CPM, Content Management, Banking CRM, Casino CRM.

LANDesk Service Desk

ITQlick rating
(3.5/5)

starts at $50 per year

LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...

Categories: Help Desk, Online CRM, Small Business CRM, IT Management.

Compare specifications

Compare features

SAP HYBRIS: 2 Features

Budgeting & CPM
Content Management

LANDesk Service Desk: 8 Features

Asset Management
Billing and Invoicing
ITIL Compliant
Knowledge Base/FAQ
Mobile Integration
Reporting
Scheduling
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP HYBR...
ITQlick rating
4.5/5
Score
85/100
Pricing
10/10
License pricing
$54,000 per license
Functionality
15
Compare
LANDesk ...
ITQlick rating
3.5/5
Score
79/100
Pricing
8/10
License pricing
$50 per year
Functionality
12
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.