Shlomi Lavi /
Oct 07, 2022
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Bottom Line: Which is Better - SAP HYBRIS or LiveAgent?
SAP HYBRIS is more expensive to implement (TCO) than LiveAgent, and SAP HYBRIS is rated higher (85/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than SAP HYBRIS (2).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Quality Unit
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Quality Unit: Quality Unit is a privately owned software development and technology company.
We specialize in software development of web based products and information systems designed for mid to large sized companies.
Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
Who is more expensive? SAP HYBRIS or LiveAgent?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and LiveAgent.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SAP HYBRIS is more expensive than LiveAgent.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. LiveAgent based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. Customers of the software include businesses of all sizes and a wide range of types.