Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - SAP HYBRIS or ServiceNow?
SAP HYBRIS is more expensive to implement (TCO) than ServiceNow, and SAP HYBRIS is rated higher (85/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than SAP HYBRIS (2).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Servicenow
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? SAP HYBRIS or ServiceNow?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and ServiceNow.
SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: SAP HYBRIS is more expensive than ServiceNow.
Which software includes more/better features?
We've compared SAP HYBRIS Vs. ServiceNow based on some of the most important and required CRM features.
SAP HYBRIS: Budgeting & CPM, Content Management.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. Customers of the software include businesses of all sizes and a variety of types.