Compare SAP HYBRIS and TeamSupport - Jun 2022

Shlomi LaviShlomi Lavi / Jun 30, 2022

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Bottom Line: Which is Better - SAP HYBRIS or TeamSupport?

SAP HYBRIS is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than SAP HYBRIS (85/100). TeamSupport offers users more features (15) than SAP HYBRIS (2). There is a clear winner in this case and it is TeamSupport!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. TeamSupport

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? SAP HYBRIS or TeamSupport?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP HYBRIS and TeamSupport.

SAP HYBRIS price starts at $54,000 per license , On a scale between 1 to 10 SAP HYBRIS is rated 10, which is much higher than the average cost of CRM software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: SAP HYBRIS is more expensive than TeamSupport.

Which software includes more/better features?

We've compared SAP HYBRIS Vs. TeamSupport based on some of the most important and required CRM features.

SAP HYBRIS: Budgeting & CPM, Content Management.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM. This program is aimed at the companies that know their product, but are still eager to please those their clients.



SAP HYBRIS

ITQlick rating
(4.5/5)

starts at $54,000 per license

SAP Hybris is an e-Commerce program that is enterprise-level offering users with B2C and B2B store functionality. There are more than 2,500 stores utilizing this platform leading to more than 500,000 orders eve...

Categories: Budgeting & CPM, Content Management, Banking CRM, Casino CRM.

TeamSupport

ITQlick rating
(4.5/5)

starts at $49 per agent/month

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management.

Compare specifications

Compare features

SAP HYBRIS: 2 Features

Budgeting & CPM
Content Management

TeamSupport: 15 Features

Asset Management
Contract Management
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SAP HYBR...
ITQlick rating
4.5/5
Score
85/100
Pricing
10/10
License pricing
$54,000 per license
Functionality
15
Compare
TeamSupport
ITQlick rating
4.5/5
Score
87/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
44
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.