Compare SapphireIMS and BOSS Support Central - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - SapphireIMS or BOSS Support Central?

BOSS Support Central is more expensive to implement (TCO) than SapphireIMS, and BOSS Support Central is rated with the same score (84/100) as SapphireIMS (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Tecknodreams Vs. BOSS - Business Oriented Software Solutions.

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

BOSS - Business Oriented Software Solutions.: Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket managemen...

Who is more expensive? SapphireIMS or BOSS Support Central?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SapphireIMS and BOSS Support Central.

SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SapphireIMS is rated 2, which is much lower than the average cost of Help Desk software. BOSS Support Central price starts at $19 per user/month , When comparing BOSS Support Central to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SapphireIMS cost is around the same cost of BOSS Support Central.

Which software includes more/better features?

We've compared SapphireIMS Vs. BOSS Support Central based on some of the most important and required Help Desk features.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

BOSS Support Central: We are still working to collect the list of features for BOSS Support Central.

Target customer size

The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. Boss Support Central is ideal for small, medium, and large IT and Project Management Companies.