Compare SapphireIMS and HelpStar ITIL Help Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - SapphireIMS or HelpStar ITIL Help Desk?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than SapphireIMS, and SapphireIMS is rated higher (84/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than SapphireIMS (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Tecknodreams Vs. Help Desk Technology

Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Who is more expensive? SapphireIMS or HelpStar ITIL Help Desk Software?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SapphireIMS and HelpStar ITIL Help Desk Software.

SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SapphireIMS is rated 2, which is much lower than the average cost of Help Desk software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: HelpStar ITIL Help Desk Software is more expensive than SapphireIMS.

Which software includes more/better features?

We've compared SapphireIMS Vs. HelpStar ITIL Help Desk based on some of the most important and required Help Desk features.

SapphireIMS: We are still working to collect the list of features for SapphireIMS.

HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.

Target customer size

The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.