SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incide...
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LiveAgent is more expensive to implement (TCO) than SapphireIMS, and SapphireIMS is rated higher (84/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than SapphireIMS (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Tecknodreams: SapphireIMS is a product from Tecknodreams, a software product company headquartered in Bangalore India with a strong technical team. The company invested in building its own intellectual property in 2007 to address the market needs for a cost effective, integrated product suite for managing IT Service & Business operations, offering flexibility fo...
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SapphireIMS and LiveAgent.
SapphireIMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SapphireIMS is rated 2, which is much lower than the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SapphireIMS cost is around the same cost of LiveAgent.
We've compared SapphireIMS Vs. LiveAgent based on some of the most important and required Help Desk features.
SapphireIMS: We are still working to collect the list of features for SapphireIMS.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
The typical customers who benefit from using SapphireIMS are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. Customers of the software include businesses of all sizes and a wide range of types.
SapphireIMS is an IT Service Management Software which can be deployed as a cloud service or on premises. It can be used by any business of any size to automate company IT service management. It includes incide...
Compare PricingITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> SapphireIMS review |
Company: | Tecknodreams |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | SapphireIMS review, SapphireIMS pricing, SapphireIMS alternatives |
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.