Compare Self Service Password Reset and Freshservice ServiceDesk - Oct 2022

Shlomi LaviShlomi Lavi / Oct 27, 2022

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Bottom Line: Which is Better - Self Service Password Reset or Freshservice ServiceDesk?

Self Service Password Reset is more expensive to implement (TCO) than Freshservice ServiceDesk, and Self Service Password Reset is rated higher (76/100) than Freshservice ServiceDesk (62/100).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Lepide Software Pvt. Ltd Vs. FRESHDESK INC.

Lepide Software Pvt. Ltd: Welcome to Lepide Software Pvt Ltd, a trusted name in the field of data recovery for years. Our mission is to provide the best data recovery software and services to the technical and non-technical users. Our main motive is to provide easy to use software tools for data recovery and repairing the corrupted files.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Self Service Password Reset or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Self Service Password Reset and Freshservice ServiceDesk.

Self Service Password Reset price starts at $549 per license , On a scale between 1 to 10 Self Service Password Reset is rated 4, which is lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Self Service Password Reset cost is around the same cost of Freshservice ServiceDesk.

Which software includes more/better features?

We've compared Self Service Password Reset Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

Self Service Password Reset: We are still working to collect the list of features for Self Service Password Reset.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

Self Service Password Reset's typical customers include: SMBs, The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.



Self Service Password Reset

ITQlick rating
(4.9/5)

starts at $549 per license

Self Service Password Reset is an award-winning cloud-based IT Management software, it is designed to support small and medium size business. Self Service Password Reset received a rating of 4.9 from ITQlick te...

Categories: Password Management.

Freshservice ServiceDesk

ITQlick rating
(4.5/5)

starts at $29 per user/month

Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.

Categories: Dashboards & KPIs, Customer Service, Help Desk, Self-Service Portal, Configuration management.

Compare specifications

Compare features

Self Service Password Reset: 0 Features

We are working to collect the list of features

Freshservice ServiceDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Self Ser...
ITQlick rating
4.9/5
Score
76/100
Pricing
4.2/10
License pricing
$549 per license
Functionality
3
Compare
Freshser...
ITQlick rating
4.5/5
Score
62/100
Pricing
4/10
License pricing
$29 per user/month
Functionality
14
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.