Compare Sertifi Solutions and CXM Recording - Sep 2022

Shlomi LaviShlomi Lavi / Sep 24, 2022

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Bottom Line: Which is Better - Sertifi Solutions or CXM Recording?

Sertifi Solutions is more expensive to implement (TCO) than CXM Recording, and Sertifi Solutions is rated higher (84/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Sertifi Solutions (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sertifi Vs. CXM

Sertifi: Sertifi provides eSignatures and Closing Automation Solutions that help organizations close deals faster. Sertifi enables sales teams to quickly reach agreements with customers and then execute the deals with electronic signatures. Customers can access Sertifi through its leading eSignature API, pre-built Salesforce and Microsoft Dynamics CRM i...

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Sertifi Solutions or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sertifi Solutions and CXM Recording and Quality Monitoring.

Sertifi Solutions price starts at $150 per 5 users/month , On a scale between 1 to 10 Sertifi Solutions is rated 6, which is similar to the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Sertifi Solutions is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Sertifi Solutions Vs. CXM Recording based on some of the most important and required CRM features.

Sertifi Solutions: Data Import/Export, Basic Reports, Online Customer Support.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Sertifi Solutions is suitable for companies of all shapes and sizes including high tech, hospitality, healthcare, insurance, staffing and logistics. Creedenz CXM is best suited for small business and medium business in the healthcare sector.



Sertifi Solutions

ITQlick rating
(4.9/5)

starts at $150 per 5 users/month

Sertifi is cloud-based contract management and electronic signature solution designed to help businesses send, collaborate as well as sign agreements online. The solution enables the users to simplify administr...

Categories: CRM.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service, Customer Success.

Compare specifications

Compare features

Sertifi Solutions: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

CXM Recording and Quality Monitoring: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Sertifi ...
ITQlick rating
4.9/5
Score
84/100
Pricing
6.2/10
License pricing
$150 per 5 users/month
Functionality
4
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.