Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - Sertifi Solutions or CXM Recording?
Sertifi Solutions is more expensive to implement (TCO) than CXM Recording, and Sertifi Solutions is rated higher (84/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Sertifi Solutions (3).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sertifi Vs. CXM
Sertifi: Sertifi provides eSignatures and Closing Automation Solutions that help organizations close deals faster. Sertifi enables sales teams to quickly reach agreements with customers and then execute the deals with electronic signatures.
Customers can access Sertifi through its leading eSignature API, pre-built Salesforce and Microsoft Dynamics CRM i...
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Sertifi Solutions or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sertifi Solutions and CXM Recording and Quality Monitoring.
Sertifi Solutions price starts at $150 per 5 users/month , On a scale between 1 to 10 Sertifi Solutions is rated 6, which is similar to the average cost of CRM software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Sertifi Solutions is more expensive than CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Sertifi Solutions Vs. CXM Recording based on some of the most important and required CRM features.
Sertifi Solutions: Data Import/Export, Basic Reports, Online Customer Support.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Sertifi Solutions is suitable for companies of all shapes and sizes including high tech, hospitality,
healthcare, insurance, staffing and logistics. Creedenz CXM is best suited for small business and medium business in the healthcare sector.