Compare ServeSmart and Radian6 - Mar 2022

Shlomi LaviShlomi Lavi / Mar 12, 2022

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Bottom Line: Which is Better - ServeSmart or Radian6?

Radian6 is more expensive to implement (TCO) than ServeSmart, and Radian6 is rated higher (92/100) than ServeSmart (81/100). Radian6 offers users more features (5) than ServeSmart (0).

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MaFoi Group company Vs. Salesforce.com

MaFoi Group company: Ma Foi combines research, cutting-edge engagement products, and the power of big data technology to help you master the science of happy customers… attracting more customers and retaining them for life.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? ServeSmart or Radian6?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServeSmart and Radian6.

ServeSmart price starts at $42 per user/month , On a scale between 1 to 10 ServeSmart is rated 4, which is lower than the average cost of Social Media Management software. Radian6 price starts at $1,000 per organization/month , When comparing Radian6 to its competitors, the software is rated 4 - lower than the average Social Media Management software cost.

Bottom line: ServeSmart cost is around the same cost of Radian6.

Which software includes more/better features?

We've compared ServeSmart Vs. Radian6 based on some of the most important and required Social Media Management features.

ServeSmart: We are still working to collect the list of features for ServeSmart.

Radian6: Business Content Sharing, Publishing Social Content, Social Analytics, Social Customer Care, Social Sales.

Target customer size

Those who are in small and medium-sized businesses can fully benefit from ServeSmart software. Radian6 is proves to be an efficient tool for all business organizations.

ServeSmart

ITQlick rating
(2.8/5)

starts at $42 per user/month

ServeSmart is a web- and cloud-based CRM software that helps users in customer engagement. It offers users with a fully customizable customer feedback form. Users can record customer information and history as ...

Categories: Casino CRM, Healthcare CRM, Social Media.

Radian6

ITQlick rating
(3.4/5)

starts at $1,000 per organization/month

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media.

Categories: Social Media, Customer Care, Monitoring.

Compare specifications

Compare features

ServeSmart: 0 Features

We are working to collect the list of features

Radian6: 5 Features

Business Content Sharing
Publishing Social Content
Social Analytics
Social Customer Care
Social Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServeSmart
ITQlick rating
2.8/5
Score
81/100
Pricing
4/10
License pricing
$42 per user/month
Functionality
3
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.