Shlomi Lavi /
Dec 18, 2022
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Bottom Line: Which is Better - Service Autopilot or ServiceMax?
ServiceMax is more expensive to implement (TCO) than Service Autopilot, and Service Autopilot is rated higher (94/100) than ServiceMax (93/100). Service Autopilot offers users more features (8) than ServiceMax (6). There is a clear winner in this case and it is Service Autopilot!
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BACKTELL Vs. ServiceMax
BACKTELL: Unlike the typical software or marketing company, we actually use our own technology solutions to run our field service companies. In the beginning, we built our software in house because we couldn't find a solution in the market place that delivered what we needed.
Our in-house solutions performed well. Very well. Once our companies were run...
ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers.
Companies use the ServiceMax field ...
Who is more expensive? Service Autopilot or ServiceMax?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Autopilot and ServiceMax.
Service Autopilot price starts at $47 per month , On a scale between 1 to 10 Service Autopilot is rated 2, which is much lower than the average cost of Field Service software. ServiceMax price starts at $100 per user/month , When comparing ServiceMax to its competitors, the software is rated 8 - higher than the average Field Service software cost.
Bottom line: ServiceMax is more expensive than Service Autopilot.
Which software includes more/better features?
We've compared Service Autopilot Vs. ServiceMax based on some of the most important and required Field Service features.
Service Autopilot: Mobile Access, Billing & Invoicing, Call Center, Payroll, Scheduling, Inventory Management, Field Service, Contract Management.
ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management.
Target customer size
The software has specifically been designed for the needs of small and medium sized businesses. ServiceMax is best for small and medium sized growing companies.