Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - Sales Service Cloud or Sales Service Cloud?
Sales Service Cloud is more expensive to implement (TCO) than Sales Service Cloud, and Sales Service Cloud is rated with the same score (83/100) as Sales Service Cloud (83/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Salesforce.com
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Sales Service Cloud or Sales Service Cloud?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sales Service Cloud and Sales Service Cloud.
Sales Service Cloud price starts at $25 per user/month , On a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Sales Service Cloud price starts at $25 per user/month , When comparing Sales Service Cloud to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Sales Service Cloud cost is around the same cost of Sales Service Cloud.
Which software includes more/better features?
We've compared Sales Service Cloud Vs. Sales Service Cloud based on some of the most important and required Customer Service features.
Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation.
Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.
Target customer size
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.