Compare Service Desk+ and Service Desk+ - Feb 2020

Shlomi LaviShlomi Lavi / Feb 02, 2020

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Bottom Line: Which is Better - Service Desk+ or Service Desk+?

Service Desk+ is more expensive to implement (TCO) than Service Desk+, and Service Desk+ is rated with the same score (61/100) as Service Desk+ (61/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Corporation Vs. Zoho Corporation

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Service Desk+ or Service Desk+?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Desk+ and Service Desk+.

Service Desk+ price starts at $395 per license , On a scale between 1 to 10 Service Desk+ is rated 4, which is lower than the average cost of Help Desk software. Service Desk+ price starts at $395 per license , When comparing Service Desk+ to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Service Desk+ cost is around the same cost of Service Desk+.

Which software includes more/better features?

We've compared Service Desk+ Vs. Service Desk+ based on some of the most important and required Help Desk features.

Service Desk+: We are still working to collect the list of features for Service Desk+.

Service Desk+: We are still working to collect the list of features for Service Desk+.

Target customer size

ServiceDesk Plus is intended to help is developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT. ServiceDesk Plus is intended to help is developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.



Service Desk+

ITQlick rating
(4.3/5)

starts at $395 per license

Zoho, with its IT management division of ManageEngine developed an easy-to-use, intuitive and comprehensive IT helpdesk program called ServiceDesk Plus. This program is designed to be used by the IT support tea...

Categories: Billing & Invoicing, Document Management, Casino CRM, Healthcare CRM.

Service Desk+

ITQlick rating
(4.3/5)

starts at $395 per license

Zoho, with its IT management division of ManageEngine developed an easy-to-use, intuitive and comprehensive IT helpdesk program called ServiceDesk Plus. This program is designed to be used by the IT support tea...

Categories: Billing & Invoicing, Document Management, Casino CRM, Healthcare CRM, Help Desk.

Compare specifications

Compare features

Service Desk+: 0 Features

We are working to collect the list of features

Service Desk+: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Service ...
ITQlick rating
4.3/5
Score
61/100
Pricing
5.4/10
License pricing
$395 per license
Functionality
17
Compare
Service ...
ITQlick rating
4.3/5
Score
61/100
Pricing
5.4/10
License pricing
$395 per license
Functionality
17
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.