Compare Service Fusion and ServiceMax - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Fusion or ServiceMax?

ServiceMax is more expensive to implement (TCO) than Service Fusion, and Service Fusion is rated higher (96/100) than ServiceMax (93/100). Service Fusion offers users more features (8) than ServiceMax (6). There is a clear winner in this case and it is Service Fusion!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Service Fusion Vs. ServiceMax

Service Fusion: Service Fusion was founded in 2013 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of Limo Anywhere, the largest software provider in the executive ground transportation industry now s...

ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers. Companies use the ServiceMax field ...

Who is more expensive? Service Fusion or ServiceMax?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Fusion and ServiceMax.

Service Fusion price starts at $126 per month , On a scale between 1 to 10 Service Fusion is rated 2, which is much lower than the average cost of Field Service software. ServiceMax price starts at $100 per user/month , When comparing ServiceMax to its competitors, the software is rated 8 - higher than the average Field Service software cost.

Bottom line: ServiceMax is more expensive than Service Fusion.

Which software includes more/better features?

We've compared Service Fusion Vs. ServiceMax based on some of the most important and required Field Service features.

Service Fusion: Mobile Access, Billing & Invoicing, CRM, Scheduling, Inventory Management, Work Order Management, Quoting, Contract Management.

ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management.

Target customer size

Customers of the software include businesses of all sizes hailing from a diverse range of industries. ServiceMax is best for small and medium sized growing companies.