Compare Service Pro and Callcap - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or Callcap?

Service Pro is more expensive to implement (TCO) than Callcap, and Callcap is rated higher (83/100) than Service Pro (77/100). Service Pro offers users more features (7) than Callcap (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. Callcap

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Callcap: Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

Who is more expensive? Service Pro or Callcap?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and Callcap.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. Callcap price starts at $29 per month , When comparing Callcap to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Service Pro is more expensive than Callcap.

Which software includes more/better features?

We've compared Service Pro Vs. Callcap based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

Callcap: We are still working to collect the list of features for Callcap.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Callcap's target customer size include: Small, medium and large size businesses.