Compare Service Pro and CXM Recording - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or CXM Recording?

Service Pro is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Service Pro (77/100). CXM Recording offers users more features (11) than Service Pro (7). There is a clear winner in this case and it is CXM Recording!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. CXM

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Who is more expensive? Service Pro or CXM Recording and Quality Monitoring?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and CXM Recording and Quality Monitoring.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Service Pro is more expensive than CXM Recording and Quality Monitoring.

Which software includes more/better features?

We've compared Service Pro Vs. CXM Recording based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Creedenz CXM is best suited for small business and medium business in the healthcare sector.