Compare Service Pro and Insightly - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or Insightly?

Service Pro is more expensive to implement (TCO) than Insightly, and Insightly is rated higher (87/100) than Service Pro (77/100). Insightly offers users more features (8) than Service Pro (7). There is a clear winner in this case and it is Insightly!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. Insightly

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Insightly: We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.

Who is more expensive? Service Pro or Insightly?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and Insightly.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. Insightly price starts at $29 per user/month , When comparing Insightly to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Service Pro is more expensive than Insightly.

Which software includes more/better features?

We've compared Service Pro Vs. Insightly based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

Insightly: Collaboration, Marketing Automation, Sales Automation, Calendar Management, Custom User Interface.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Insightly was designed specifically with small businesses in mind: businesses with few sales, and small number of customers and employees.