Compare Service Pro and Dynamics 365 - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Service Pro or Dynamics 365?

Service Pro is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than Service Pro (77/100). Dynamics 365 offers users more features (16) than Service Pro (7). There is a clear winner in this case and it is Dynamics 365!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. Microsoft

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Who is more expensive? Service Pro or Microsoft Dynamics CRM?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and Microsoft Dynamics CRM.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Service Pro is more expensive than Microsoft Dynamics CRM.

Which software includes more/better features?

We've compared Service Pro Vs. Dynamics 365 based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.

Service Pro

ITQlick rating
(3.4/5)

Service Pro is an on-premise or on-cloud field service management software developed for the various businesses of all sizes. Its key capabilities include billing and invoicing, contract management, dispatching...

Categories: Construction, Construction Apps, Electrician Apps, Customer Relationship Management.

Dynamics 365

ITQlick rating
(4.3/5)

starts at $65 per user/month

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can ...

Categories: CRM, Banking CRM, Casino CRM, Insurance CRM, Mac CRM.

Compare specifications

Compare features

Service Pro: 7 Features

Basic Reports
Data Import/Export
Online Customer Support
Billing & Invoicing
Contract Management
Mobile Access
Field Service

Microsoft Dynamics CRM: 16 Features

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Multi-Language
Multi-Location
Purchasing
Quality Control
RFID Integration
Stock Inquiries
Supplier Management
Transfer Management
Warehouse Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Service ...
ITQlick rating
3.4/5
Score
77/100
Pricing
8/10
License pricing
Pricing not available
Functionality
23
Compare
Dynamics...
ITQlick rating
4.3/5
Score
95/100
Pricing
4/10
License pricing
$65 per user/month
Functionality
28
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.