Compare Service Pro and NetSuite CRM - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or NetSuite CRM?

Service Pro is more expensive to implement (TCO) than NetSuite CRM, and NetSuite CRM is rated higher (89/100) than Service Pro (77/100). NetSuite CRM offers users more features (13) than Service Pro (7). There is a clear winner in this case and it is NetSuite CRM!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. NetSuite

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

NetSuite: NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.   More than 12,000 high-growth and midsized companies and divisions of large enterprises...

Who is more expensive? Service Pro or NetSuite CRM+?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and NetSuite CRM+.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. NetSuite CRM+ price starts at $129 per month , When comparing NetSuite CRM+ to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Service Pro is more expensive than NetSuite CRM+.

Which software includes more/better features?

We've compared Service Pro Vs. NetSuite CRM based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

NetSuite CRM+: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. This CRM solution can cater to many businesses.