Compare Service Pro and Oracle Service Cloud - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Service Pro, and Oracle Service Cloud is rated higher (83/100) than Service Pro (77/100). Service Pro offers users more features (7) than Oracle Service Cloud (3).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. Oracle Corporation

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Who is more expensive? Service Pro or RightNow CX?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and RightNow CX.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software.

Bottom line: RightNow CX is more expensive than Service Pro.

Which software includes more/better features?

We've compared Service Pro Vs. Oracle Service Cloud based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

RightNow CX: Customer Service, Marketing Automation, Sales Automation.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software is a viable product for all business sizes and in a wide range of industries.