Compare Service Pro and Sugar Sell - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Service Pro or Sugar Sell?

Service Pro is more expensive to implement (TCO) than Sugar Sell, and Sugar Sell is rated higher (90/100) than Service Pro (77/100). Sugar Sell offers users more features (21) than Service Pro (7). There is a clear winner in this case and it is Sugar Sell!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. SugarCRM

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

Who is more expensive? Service Pro or SugarCRM?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and SugarCRM.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. SugarCRM price starts at $49 per user/month , When comparing SugarCRM to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Service Pro is more expensive than SugarCRM.

Which software includes more/better features?

We've compared Service Pro Vs. Sugar Sell based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs.



Service Pro

ITQlick rating
(3.4/5)

Service Pro is an on-premise or on-cloud field service management software developed for the various businesses of all sizes. Its key capabilities include billing and invoicing, contract management, dispatching...

Categories: Construction, Construction Apps, Electrician Apps, Customer Relationship Management.

Sugar Sell

ITQlick rating
(4/5)

starts at $49 per user/month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

Categories: Call Center, Complaint Management, Customer Relationship Management, Customer Service, Customer Success.

Compare specifications

Compare features

Service Pro: 7 Features

Basic Reports
Data Import/Export
Online Customer Support
Billing & Invoicing
Contract Management
Mobile Access
Field Service

SugarCRM: 21 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Social Media
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Service ...
ITQlick rating
3.4/5
Score
77/100
Pricing
8/10
License pricing
Pricing not available
Functionality
23
Compare
Sugar Se...
ITQlick rating
4/5
Score
90/100
Pricing
4.4/10
License pricing
$49 per user/month
Functionality
61
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.