Compare Service Pro and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Service Pro or Zoho CRM?

Service Pro is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Service Pro (77/100). Zoho CRM offers users more features (16) than Service Pro (7). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

MSI Data Vs. Zoho

MSI Data: Our mission is to help organizations improve the productivity of their field workforce. Whether the field workforce consists of 25 workers or 2,500, there is a direct correlation between the productivity of that workforce and the information management tools and methods the organization employs.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Service Pro or Zoho CRM?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Service Pro and Zoho CRM.

Service Pro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Service Pro is rated 8, which is higher than the average cost of Field Service software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: Service Pro is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Service Pro Vs. Zoho CRM based on some of the most important and required Field Service features.

Service Pro: Basic Reports, Data Import/Export, Online Customer Support, Billing & Invoicing, Contract Management, Mobile Access, Field Service.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.