Shlomi Lavi /
Mar 03, 2022
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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or Freshservice ServiceDesk?
ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than Freshservice ServiceDesk, and ServiceDesk Plus Standard Edit is rated higher (76/100) than Freshservice ServiceDesk (62/100). ServiceDesk Plus Standard Edit offers users more features (6) than Freshservice ServiceDesk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. FRESHDESK INC.
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? ServiceDesk Plus Standard Edit or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and Freshservice ServiceDesk.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: ServiceDesk Plus Standard Edit cost is around the same cost of Freshservice ServiceDesk.
Which software includes more/better features?
We've compared ServiceDesk Plus Standard Edit Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.