Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or Kaseya VSA?
ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than Kaseya VSA (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Kaseya
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.
Who is more expensive? ServiceDesk Plus Standard Edit or Kaseya VSA?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and Kaseya VSA.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. Kaseya VSA price starts at $1,100 per year , When comparing Kaseya VSA to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: ServiceDesk Plus Standard Edit is more expensive than Kaseya VSA.
Which software includes more/better features?
We've compared ServiceDesk Plus Standard Edit Vs. Kaseya VSA based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.
Target customer size
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT.