Compare ServiceDesk Plus Standard Edit and ManageEngine Plus - Mar 2022

Shlomi LaviShlomi Lavi / Mar 03, 2022

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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or ManageEngine Plus?

ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than ManageEngine Plus, and ManageEngine Plus is rated higher (78/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than ManageEngine Plus (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ManageEngine Vs. ManageEngine

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? ServiceDesk Plus Standard Edit or ManageEngine Exchange Reporter Plus?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and ManageEngine Exchange Reporter Plus.

ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. ManageEngine Exchange Reporter Plus price starts at $345 per year , When comparing ManageEngine Exchange Reporter Plus to its competitors, the software is rated 2 - much lower than the average IT Management software cost.

Bottom line: ServiceDesk Plus Standard Edit is more expensive than ManageEngine Exchange Reporter Plus.

Which software includes more/better features?

We've compared ServiceDesk Plus Standard Edit Vs. ManageEngine Plus based on some of the most important and required IT Management features.

ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.

ManageEngine Exchange Reporter Plus: We are still working to collect the list of features for ManageEngine Exchange Reporter Plus.

Target customer size

ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. Customers of the software include businesses of all sizes and a wide range of types.



ServiceDesk Plus Standard Edit

ITQlick rating
(5/5)

starts at $495 per year

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

Categories: CRM, Banking CRM, Help Desk, Real Estate CRM.

ManageEngine Plus

ITQlick rating
(4.5/5)

starts at $345 per year

ManageEngine Exchange Reporter Plus is an exchange server reporting solution for businesses of all sizes. It offers such services as audit report exchanging, mailbox content reports, size and traffic re...

Categories: Financial reporting, Dashboards & KPIs, IT Management, Network Monitoring, Servers.

Compare specifications

Compare features

ServiceDesk Plus Standard Edit: 6 Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements

ManageEngine Exchange Reporter Plus: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.