Shlomi Lavi /
Oct 01, 2022
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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or QualiWare?
ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than QualiWare, and QualiWare is rated higher (80/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than QualiWare (3).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. QualiWare
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
QualiWare : Founded in 1991, QualiWare is a global consulting services and business modeling software provider. Our services and products help our customers succeed with their Quality Management, Business Process Management and Optimization initiatives, Business Excellence programs, Enterprise Architecture initiatives, and/or IT solution development needs
Who is more expensive? ServiceDesk Plus Standard Edit or QualiWare?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and QualiWare.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. QualiWare accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software.
Bottom line: ServiceDesk Plus Standard Edit is more expensive than QualiWare.
Which software includes more/better features?
We've compared ServiceDesk Plus Standard Edit Vs. QualiWare based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
QualiWare: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. and QualiWare's target customer size include: Small, medium and large size businesses.