Shlomi Lavi / Mar 03, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Whatfix is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, and Whatfix is rated higher (77/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than Whatfix (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
WHATFIX: Whatfix is an award winning SaaS-based platform launched in April 2013, that allows businesses create interactive guides on their web platforms. Our patent pending technology can be integrated with ease across all user touch-points inside web applications. We empower businesses to ease user onboarding, improve support and reduce training effort.
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and Whatfix.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. Whatfix price starts at $1,200 per year , When comparing Whatfix to its competitors, the software is rated 6 - similar to the average IT Management software cost.
Bottom line: Whatfix is more expensive than ServiceDesk Plus Standard Edit.
We've compared ServiceDesk Plus Standard Edit Vs. Whatfix based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
Whatfix: We are still working to collect the list of features for Whatfix.
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The typical customers of Whatfix are the entrepreneurs engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that fully utilizes the services from IT, web and data hosting and other related information services sectors, mainly with IT management and employee management and customer service.
starts at $495 per year
ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...
Compare Pricing| ITQlick Score: | 76/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | IT Management -> ServiceDesk Plus Standard Edit review |
| Company: | ManageEngine |
| Pricing: | starts at $495 per year |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | ServiceDesk Plus Standard Edit review, ServiceDesk Plus Standard Edit pricing, ServiceDesk Plus Standard Edit alternatives |
| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | Cloud LMS -> Whatfix review |
| Company: | WHATFIX |
| Pricing: | starts at $1,200 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Whatfix review, Whatfix pricing, Whatfix alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.