Compare ServiceMax and Service Fusion - Dec 2022

Shlomi LaviShlomi Lavi / Dec 18, 2022

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Bottom Line: Which is Better - ServiceMax or Service Fusion?

ServiceMax is more expensive to implement (TCO) than Service Fusion, and Service Fusion is rated higher (96/100) than ServiceMax (93/100). Service Fusion offers users more features (8) than ServiceMax (6). There is a clear winner in this case and it is Service Fusion!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ServiceMax Vs. Service Fusion

ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers. Companies use the ServiceMax field ...

Service Fusion: Service Fusion was founded in 2013 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of Limo Anywhere, the largest software provider in the executive ground transportation industry now s...

Who is more expensive? ServiceMax or Service Fusion?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceMax and Service Fusion.

ServiceMax price starts at $100 per user/month , On a scale between 1 to 10 ServiceMax is rated 8, which is higher than the average cost of Field Service software. Service Fusion price starts at $126 per month , When comparing Service Fusion to its competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: ServiceMax is more expensive than Service Fusion.

Which software includes more/better features?

We've compared ServiceMax Vs. Service Fusion based on some of the most important and required Field Service features.

ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management, Work Order Management.

Service Fusion: Mobile Access, Billing & Invoicing, CRM, Scheduling, Inventory Management.

Target customer size

ServiceMax is best for small and medium sized growing companies. Customers of the software include businesses of all sizes hailing from a diverse range of industries.



ServiceMax

ITQlick rating
(4.3/5)

starts at $100 per user/month

ServiceMax is a cloud field service scheduling software that comes with a full suite of applications to help companies of all sizes. The software is available in three different editions, each designed to satis...

Categories: Field Service, Field Service - HVAC, Field Service - Pest Control, Field Service - Work Order.

Service Fusion

ITQlick rating
(4.5/5)

starts at $126 per month

Service Fusion is a field service management solution for businesses of all sizes. It offers such services as billing and invoicing, customer and contract management, inventory management, and others. T...

Categories: Billing & Invoicing, Digital Signature, Field Service, Field Service - Pest Control, Field Service - Work Order.

Compare specifications

Compare features

ServiceMax: 6 Features

Custom User Interface
Customizable Reports
Maintenance Management
Maintenance Scheduling
Real Estate Portfolio Management
Work Order Management

Service Fusion: 8 Features

Mobile Access
Billing & Invoicing
CRM
Scheduling
Inventory Management
Work Order Management
Quoting
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServiceMax
ITQlick rating
4.3/5
Score
93/100
Pricing
9.8/10
License pricing
$100 per user/month
Functionality
18
Compare
Service ...
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$126 per month
Functionality
23
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.