Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - ServiceNow or FuseDesk?
FuseDesk is more expensive to implement (TCO) than ServiceNow, and FuseDesk is rated higher (91/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than FuseDesk (6).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Servicenow Vs. Asandia Corp
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy.
On the tech side of things, we help businesses with custom Infusionsoft applications and i...
Who is more expensive? ServiceNow or FuseDesk?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and FuseDesk.
ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. FuseDesk price starts at $39 per seat/month , When comparing FuseDesk to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: FuseDesk is more expensive than ServiceNow.
Which software includes more/better features?
We've compared ServiceNow Vs. FuseDesk based on some of the most important and required Customer Service features.
ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling.
Target customer size
Customers of the software include businesses of all sizes and a variety of types. and FuseDesk's target customer size include: Start up, Small business, Medium business.