Compare ServiceNow and SysAid - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ServiceNow or SysAid?

SysAid is more expensive to implement (TCO) than ServiceNow, and SysAid is rated higher (79/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than SysAid (9).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Servicenow Vs. SysAid Technologies Ltd.

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...

Who is more expensive? ServiceNow or SysAid?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceNow and SysAid.

ServiceNow price starts at $100 per user/month + standard ITSM package , On a scale between 1 to 10 ServiceNow is rated 4, which is lower than the average cost of Customer Service software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: SysAid is more expensive than ServiceNow.

Which software includes more/better features?

We've compared ServiceNow Vs. SysAid based on some of the most important and required Customer Service features.

ServiceNow: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software include businesses of all sizes and a variety of types. SysAid was originally intended for IT practitioners.