ServiceTitan Vs Mhelpdesk (Jun 2021)

Shlomi LaviShlomi Lavi / Jun 14, 2021

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Bottom Line: Which is Better - ServiceTitan or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than ServiceTitan, ServiceTitan is rated higher (97/100) than Mhelpdesk (95/100). Mhelpdesk offers more features (15) to their users than ServiceTitan (7).

Looking for the right Field Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How ServiceTitan compares with Mhelpdesk?

ServiceTitan: Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marke...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who's more expensive? ServiceTitan or Mhelpdesk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for ServiceTitan and Mhelpdesk.

ServiceTitan price starts at $145 per technician/month , on a scale between 1 to 10 ServiceTitan is rated 4, which is lower than the average cost of Field Service software. Mhelpdesk price starts at $30 per month , when comparing Mhelpdesk to their competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line:Mhelpdesk is more expensive than ServiceTitan.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared ServiceTitan Vs. Mhelpdesk based on some of the most important and required Field Service features. ServiceTitan: Mobile Access, Billing & Invoicing, Enterprise Resource Planning, Employee Scheduling, Scheduling, Field Service, Contract Management. Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

The software is a valuable solution for companies of all dimensions as well as a range of kinds. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.

ServiceTitan

ITQlick rating
(4.6/5)

starts at $145 per technician/month

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The softwar...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service - HVAC.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $30 per month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

ServiceTitan: 7 Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month
Functionality
22
Compare
Mhelpdesk
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$30 per month
Functionality
40
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$29 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.