Compare ServiceTitan and Service Fusion - May 2022

Shlomi LaviShlomi Lavi / May 31, 2022

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Bottom Line: Which is Better - ServiceTitan or Service Fusion?

ServiceTitan is more expensive to implement (TCO) than Service Fusion, ServiceTitan is rated higher (97/100) than Service Fusion (96/100). Service Fusion offers more features (8) to their users than ServiceTitan (7).

Looking for the right Field Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How ServiceTitan compares with Service Fusion?

ServiceTitan: Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marke...

Service Fusion: Service Fusion was founded in 2013 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of Limo Anywhere, the largest software provider in the executive ground transportation industry now s...

Who's more expensive? ServiceTitan or Service Fusion?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for ServiceTitan and Service Fusion.

ServiceTitan price starts at $398 per technician/month + $800 one-time setup cost , on a scale between 1 to 10 ServiceTitan is rated 4, which is lower than the average cost of Field Service software. Service Fusion price starts at $126 per month , when comparing Service Fusion to their competitors, the software is rated 2 - much lower than the average Field Service software cost.

Bottom line: ServiceTitan is more expensive than Service Fusion.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared ServiceTitan Vs. Service Fusion based on some of the most important and required Field Service features. ServiceTitan: Mobile Access, Billing & Invoicing, Enterprise Resource Planning, Employee Scheduling, Scheduling, Field Service, Contract Management. Service Fusion: Mobile Access, Billing & Invoicing, CRM, Scheduling, Inventory Management.

Target customer size

The software is a valuable solution for companies of all dimensions as well as a range of kinds. Customers of the software include businesses of all sizes hailing from a diverse range of industries.

ServiceTitan

ITQlick rating
(4.6/5)

starts at $398 per technician/month + $800 one-time setup cost

ServiceTitan is a web based field service management solution for businesses of all sizes. It offers such capabilities as business intelligence, customer management, resource management, and others. The softwar...

Categories: Billing & Invoicing, Digital Signature, Call Center, Field Service - HVAC.

Service Fusion

ITQlick rating
(4.5/5)

starts at $126 per month

Service Fusion is a field service management solution for businesses of all sizes. It offers such services as billing and invoicing, customer and contract management, inventory management, and others. T...

Categories: Billing & Invoicing, Digital Signature, Field Service, Field Service - Pest Control, Field Service - Work Order.

Compare specifications

Compare features

ServiceTitan: 7 Features

Mobile Access
Billing & Invoicing
Enterprise Resource Planning
Employee Scheduling
Scheduling
Field Service
Contract Management

Service Fusion: 8 Features

Mobile Access
Billing & Invoicing
CRM
Scheduling
Inventory Management
Work Order Management
Quoting
Contract Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Compare
Service ...
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$126 per month
Functionality
23
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.