Shlomi Lavi /
Aug 02, 2022
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Bottom Line: Which is Better - ServiceWise or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than ServiceWise, and Mhelpdesk is rated higher (95/100) than ServiceWise (81/100). Mhelpdesk offers users more features (15) than ServiceWise (3). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
techexcel Vs. Mhelpdesk
techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? ServiceWise or Mhelpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceWise and Mhelpdesk.
ServiceWise price starts at $20 per month , On a scale between 1 to 10 ServiceWise is rated 6, which is similar to the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: ServiceWise cost is around the same cost of Mhelpdesk.
Which software includes more/better features?
We've compared ServiceWise Vs. Mhelpdesk based on some of the most important and required Help Desk features.
ServiceWise: Customer Service, Marketing Automation, Sales Automation.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.