Shlomi Lavi /
Mar 30, 2022
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Bottom Line: Which is Better - SevOne or Freshservice ServiceDesk?
SevOne is more expensive to implement (TCO) than Freshservice ServiceDesk, and SevOne is rated higher (88/100) than Freshservice ServiceDesk (62/100).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SevOne Inc Vs. FRESHDESK INC.
SevOne Inc: Two network architects at global financial services firms found nothing existed on the market that scaled in time to monitor the size of today’s networks. So, they did what every true network admin would do – fixed the problem. But how?
They built SevOne, on the foundation of speed at scale. As the network grows users simply peer multiple SevOne...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? SevOne or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SevOne and Freshservice ServiceDesk.
SevOne price starts at $2,995 per license , On a scale between 1 to 10 SevOne is rated 4, which is lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: SevOne cost is around the same cost of Freshservice ServiceDesk.
Which software includes more/better features?
We've compared SevOne Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
SevOne: We are still working to collect the list of features for SevOne.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Customers of the software include small and big businesses all over the world. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.