Compare Sharpen and 8x8 Contact Center - Aug 2022
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Bottom Line: Which is Better - Sharpen or 8x8 Contact Center?
Sharpen is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Sharpen (77/100). 8x8 Contact Center offers users more features (14) than Sharpen (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sharpen Technologies, Inc. Vs. 8x8, INC
Sharpen Technologies, Inc.: In 2011, Sharpen was established with the goal of offering a simple, affordable voice solution that would meet the needs of companies of all sizes. Today, Sharpen has grown beyond voice and provides companies all over the world with an industry leading, cloud native contact center platform that we are continually evolving to give businesses the co...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Sharpen or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sharpen and 8x8 Contact Center.
Sharpen price starts at $25 per user/month , On a scale between 1 to 10 Sharpen is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Sharpen cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Sharpen Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Sharpen: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Sharpen's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.
8x8 Contact Center
starts at $15 per user/month
8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...
Compare PricingCompare specifications
Sharpen Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> Sharpen review |
Company: | Sharpen Technologies, Inc. |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Sharpen review, Sharpen pricing, Sharpen alternatives |
8x8 Contact Center Specifications
ITQlick Score: | 93/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> 8x8 Contact Center review |
Company: | 8x8, INC |
Pricing: | starts at $15 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | 8x8 Contact Center review, 8x8 Contact Center pricing, 8x8 Contact Center alternatives |
Compare features
Sharpen: 5 Features
8x8 Contact Center: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.