Shlomi Lavi /
Aug 26, 2022
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Bottom Line: Which is Better - Sharpen or Skype for Business?
Sharpen is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Sharpen (77/100). Sharpen offers users more features (5) than Skype for Business (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sharpen Technologies, Inc. Vs. Microsoft
Sharpen Technologies, Inc.: In 2011, Sharpen was established with the goal of offering a simple, affordable voice solution that would meet the needs of companies of all sizes.
Today, Sharpen has grown beyond voice and provides companies all over the world with an industry leading, cloud native contact center platform that we are continually evolving to give businesses the co...
Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Who is more expensive? Sharpen or Skype for Business (formerly Lync) Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sharpen and Skype for Business (formerly Lync) Software.
Sharpen price starts at $25 per user/month , On a scale between 1 to 10 Sharpen is rated 2, which is much lower than the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Sharpen cost is around the same cost of Skype for Business (formerly Lync) Software.
Which software includes more/better features?
We've compared Sharpen Vs. Skype for Business based on some of the most important and required Call Center features.
Sharpen: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.
Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.
Target customer size
Sharpen's typical customers include: Small, medium and large size businesses, and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.