Compare Sharpen and Skype for Business - Aug 2022

Shlomi LaviShlomi Lavi / Aug 26, 2022

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Bottom Line: Which is Better - Sharpen or Skype for Business?

Sharpen is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Sharpen (77/100). Sharpen offers users more features (5) than Skype for Business (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sharpen Technologies, Inc. Vs. Microsoft

Sharpen Technologies, Inc.: In 2011, Sharpen was established with the goal of offering a simple, affordable voice solution that would meet the needs of companies of all sizes. Today, Sharpen has grown beyond voice and provides companies all over the world with an industry leading, cloud native contact center platform that we are continually evolving to give businesses the co...

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? Sharpen or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sharpen and Skype for Business (formerly Lync) Software.

Sharpen price starts at $25 per user/month , On a scale between 1 to 10 Sharpen is rated 2, which is much lower than the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Sharpen cost is around the same cost of Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared Sharpen Vs. Skype for Business based on some of the most important and required Call Center features.

Sharpen: Chat, Blended Call Center, Inbound Call Center, Outbound Call Center, VoIP.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

Sharpen's typical customers include: Small, medium and large size businesses, and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.



Sharpen

ITQlick rating
(4.4/5)

starts at $25 per user/month

Sharpen is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. Sharpen received a rating of 4.4 from ITQlick team. The software cost is considered af...

Categories: Automatic Call Distribution (ACD), Business Phone Systems, Call Monitoring, Call Recording.

Skype for Business

ITQlick rating
(4.3/5)

starts at $2 per user/month

Skype for Business (formerly Lync) software is a cloud-based Conference Calling software that enables users to host HD calling for multiple people. It allows them to organize meetings, record calls, and integra...

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Compare specifications

Compare features

Sharpen: 5 Features

Chat
Blended Call Center
Inbound Call Center
Outbound Call Center
VoIP

Skype for Business (formerly Lync) Software: 3 Features

Chat
Conference Calling
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Sharpen
ITQlick rating
4.4/5
Score
77/100
Pricing
2.4/10
License pricing
$25 per user/month
Functionality
19
Compare
Skype fo...
ITQlick rating
4.3/5
Score
97/100
Pricing
2.2/10
License pricing
$2 per user/month
Functionality
11
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.