Compare SherpaDesk and Freshdesk - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - SherpaDesk or Freshdesk?

SherpaDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than SherpaDesk (81/100). Freshdesk offers users more features (10) than SherpaDesk (0). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SherpaDesk Vs. FRESHDESK INC.

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? SherpaDesk or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SherpaDesk and Freshdesk.

SherpaDesk price starts at $39 per agent/month , On a scale between 1 to 10 SherpaDesk is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SherpaDesk is more expensive than Freshdesk.

Which software includes more/better features?

We've compared SherpaDesk Vs. Freshdesk based on some of the most important and required Help Desk features.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

SherpaDesk's typical customers include: SMBs, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.