Compare SherpaDesk and ServiceNow - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SherpaDesk or ServiceNow?

ServiceNow is more expensive to implement (TCO) than SherpaDesk, and SherpaDesk is rated higher (81/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than SherpaDesk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SherpaDesk Vs. Servicenow

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? SherpaDesk or ServiceNow?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SherpaDesk and ServiceNow.

SherpaDesk price starts at $39 per agent/month , On a scale between 1 to 10 SherpaDesk is rated 4, which is lower than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SherpaDesk cost is around the same cost of ServiceNow.

Which software includes more/better features?

We've compared SherpaDesk Vs. ServiceNow based on some of the most important and required Help Desk features.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

SherpaDesk's typical customers include: SMBs, Customers of the software include businesses of all sizes and a variety of types.