Compare SherpaDesk and Vivantio Pro - Aug 2022

Shlomi LaviShlomi Lavi / Aug 06, 2022

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Bottom Line: Which is Better - SherpaDesk or Vivantio Pro?

Vivantio Pro is more expensive to implement (TCO) than SherpaDesk, and SherpaDesk is rated higher (81/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SherpaDesk Vs. Vivantio

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? SherpaDesk or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SherpaDesk and Vivantio Pro.

SherpaDesk price starts at $39 per agent/month , On a scale between 1 to 10 SherpaDesk is rated 4, which is lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SherpaDesk cost is around the same cost of Vivantio Pro.

Which software includes more/better features?

We've compared SherpaDesk Vs. Vivantio Pro based on some of the most important and required Help Desk features.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

SherpaDesk's typical customers include: SMBs, and Vivantio Pro's target customer size include: Small, medium and large size businesses.

SherpaDesk

ITQlick rating
(4.8/5)

starts at $39 per agent/month

SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.

Categories: Billing & Invoicing, Help Desk, Mobile CRM, Self-Service Portal.

Vivantio Pro

ITQlick rating
(4.3/5)

starts at $42 per user/month

Vivantio Pro is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Vivantio Pro received a rating of 4.3 from ITQlick team. The software cost is consider...

Categories: .

Compare specifications

Compare features

SherpaDesk: 0 Features

We are working to collect the list of features

Vivantio Pro: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SherpaDesk
ITQlick rating
4.8/5
Score
81/100
Pricing
4/10
License pricing
$39 per agent/month
Functionality
10
Compare
Vivantio...
ITQlick rating
4.3/5
Score
75/100
Pricing
4/10
License pricing
$42 per user/month
Functionality
3
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.