Compare ShopKeep by Lightspeed and Diamond relations CRM - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - ShopKeep by Lightspeed or Diamond relations CRM?

Diamond relations CRM is more expensive to implement (TCO) than ShopKeep by Lightspeed, and ShopKeep by Lightspeed is rated higher (99/100) than Diamond relations CRM (84/100). Diamond relations CRM offers users more features (15) than ShopKeep by Lightspeed (9).

Looking for the right Retail & POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

LightSpeed Vs. Diamond relations CRM

LightSpeed: LightSpeed, a leading technology company that is reinventing the retail experience for iGeneration shoppers, today announced the closing of a US$30 million investment from Accel Partners. We produce the most compelling retail business solution on any platform and help retailers attain their business aspirations. We are seeking out talented profes...

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

Who is more expensive? ShopKeep by Lightspeed or Diamond relations CRM?

The real total cost of ownership (TCO) of Retail & POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShopKeep by Lightspeed and Diamond relations CRM.

ShopKeep by Lightspeed price starts at $49 per month , On a scale between 1 to 10 ShopKeep POS is rated 2, which is much lower than the average cost of Retail & POS software. Diamond relations CRM price starts at $35 per user/month , When comparing Diamond relations CRM to its competitors, the software is rated 2 - much lower than the average Retail & POS software cost.

Bottom line: ShopKeep by Lightspeed cost is around the same cost of Diamond relations CRM.

Which software includes more/better features?

We've compared ShopKeep by Lightspeed Vs. Diamond relations CRM based on some of the most important and required Retail & POS features.

ShopKeep by Lightspeed: Bar Code Scanning, Credit Card Processing, Customer Management, Employee Management, Inventory Management, Print Receipt, Refunds, Reporting.

Diamond relations CRM: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service.

Target customer size

The software application is a practical item for services of all dimensions and also a variety of kinds. Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively.