Shlomi Lavi /
Jul 06, 2022
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Bottom Line: Which is Better - Mitel Sky or 8x8 Contact Center?
Mitel Sky is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Mitel Sky (87/100). 8x8 Contact Center offers users more features (14) than Mitel Sky (8). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. 8x8, INC
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Mitel Sky or 8x8 Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Sky and 8x8 Contact Center.
Mitel Sky price starts at $40 per user/month , On a scale between 1 to 10 ShoreTel Sky is rated 6, which is similar to the average cost of VoIP software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: Mitel Sky is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared Mitel Sky Vs. 8x8 Contact Center based on some of the most important and required VoIP features.
Mitel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Caller ID with Name, Repeat Dialing.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
The software can be deployed for small call centers as well as medium and large enterprises. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.